A community question
How does a resident get an answer?
Questions can require emails, searches, and weeks of waiting. Make permitted answers easier to find from connected records.
The situation
How does a resident get an answer?
A resident asks why a charge appeared or how a decision was made, but the person responding has to search several folders before offering an answer.
Answers depend on who happens to remember the history and can find it.
What a connected record can do
Keep the answer with the evidence.
- 01
Start with the question
Make permitted answers easier to find from connected records.
- 02
Put the supporting pieces together
Connect the source, documents, decision, and reported result the association chooses to include.
- 03
Let the right person follow the trail
Give an authorized reviewer a clear route back to the records behind the answer.
Relevant context
What the record could include.
- Question topic
- Related decision or budget record
- Source document
- Role-based access note
Residents see only records made available to their role.
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